Eligibility for returns

We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in the same condition you received them.

Refunds

Once your return is received and inspected, we will notify you of approval or rejection. If approved, your refund will be processed to your original payment method within 5–10 business days. Shipping costs are non‑refundable unless the item was defective or incorrect.

Exchanges

We only replace items if they are defective or damaged.

• If you need an exchange, contact us at exembiome@gmail.com with your order number.

Shipping returns

To return your product, you should mail it to the supplier’s return address (we will provide details when you contact us). You are responsible for paying return shipping costs unless the product was defective or incorrect.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account. Then contact your credit card company or bank — it may take time before your refund is officially posted. If you’ve done all this and still haven’t received your refund, contact us at your email address .